Reviews

I recently bought a Lexus car from your dealership. I found Bruce MacFarlane
to be very professional and knowledgeable about Lexus cars. He was very patient with me and not aggressive at all and answered many of my questions by email and phone calls. I am recommending him to several of my business and social friends.
Karim E.

Bas Van Der Hoek:
Thank you for providing an unusually good customer service experience at your dealership! Bas was extremely helpful and patient as we worked through all the details of the purchase and the arrangements of turning in our leased vehicle. The special touches like flowers for my wife were particularly thoughtful. It is difficult to sum up Bas’ approach in one or two words, but the best I can do is “exceptional professionalism”. Such a good customer service experience, perhaps should be common, but unfortunately is quite rare.
A.D. Leighton

Hello Cameron,
I wanted to take a moment of your time to commend one of your employees Jason Hsu. His customer service skills and attention to detail coupled with his prompt and professional responses to email and voicemail are to be commended. All too often people are quick to let companies know when employees don’t meet expectations. On the contrary Jason goes above & beyond and you are fortunate to have him working for Open Road Port Moody.

Cheers,
Jon Dingle

Dean Maclean:
I have a ’98 4 Runner, which is a great vehicle. I purchased this vehicle from Port Moody Toyota in ’98 and did so because of the service department. I continue to be impressed with service, and to me, service is the most important factor in determining where I buy my car. At ORT PM, I cannot say enough about the quality of service I have received from Dean Maclean. Over the years, he has been very professional, handled difficult situations very well, and most importantly has earned my trust. Keep up the good work!
Stephen